Moneycapade Support

Need help? Email [email protected]. Tell us your phone model and what happened, and we'll reply within 2 business days. Please don't send account numbers or passwords.

Common questions

Do I need an account?

No. Moneycapade works without signing in. Your information is stored on your phone.

Is my information safe? Do you see my numbers?

We can't see your numbers. They stay on your phone. Paystub and receipt photos are read on your phone and never uploaded. There are no ads and no tracking, and we never sell data. Details are in the Privacy Policy.

What's free and what's Premium?

Budgeting, the paycheck plan, paystub scan, debt payoff plans, lessons, bank-file import and all crisis help are free. Premium ($5.99/month or $39.99/year, 7-day free trial for new subscribers) adds extras like receipt and bill scan, spending heads-up alerts, advanced what-ifs, couples mode, reports and unlimited Ask Rollo.

How do I cancel?

iPhone: Settings → your name → Subscriptions → Moneycapade → Cancel Subscription. Android: Google Play → your profile icon → Payments & subscriptions → Subscriptions → Moneycapade → Cancel. You can also tap "Cancel or manage subscription" in Me → Settings. Cancel at least 24 hours before your trial or period ends to avoid the next charge. Deleting the app does not cancel.

Can I get a refund?

Apple and Google handle all payments, so refunds go through them: reportaproblem.apple.com for iPhone, or Google Play's refund page for Android.

I got a new phone. How do I get Premium back?

Will my data move to my new phone?

Your data lives on your phone. Before you switch, go to Me → Settings → Privacy & lock → Export backup and save the file somewhere you can reach from the new phone. Then use Restore on the same screen there. Your phone's own backup may also carry it over.

How do I delete my data?

Me → Settings → Privacy & lock → Delete everything. Uninstalling the app also removes it. To remove a waitlist signup, use the unsubscribe link or email us.

Can I connect my bank?

Not yet. For now, download a CSV, OFX or QFX file from your bank's website and import it for free. It's read on your phone.

A scanned number looks wrong.

Scans can misread blurry or creased paper. You'll always see what was found before anything is saved, so fix any line there. Good light and a flat page help.

Is this financial advice?

No. Moneycapade is a planning and learning tool. For your situation, talk to a qualified professional, such as a nonprofit credit counselor (look for NFCC members).

Contact

Montgomery Appworks LLC · Oklahoma City, Oklahoma, USA · [email protected]